Prove SLA performance, one definition of on-time across the network
Different stations measure SLA differently. Different customers define on-time differently. Cohelion gives you one harmonised SLA model across the whole network, measured, reported, and defensible at every renewal.
Every station has a different definition of "on time"
One station counts SLA from chocks-off while another counts from doors closed, and where customer A wants OTP measured at +3, customer B wants it at +15. Once you reconcile that across 500 stations you are left with three different numbers in three different reports, and a renewal you cannot defend.
How the combination works
The high-level path the data takes to produce the outcome.
One golden definition of "on-time" per customer, station, and contract, versioned and governed.
Live SLA monitoring against that definition, drilling from network down to flight.
A contract-grade SLA report your customer signs off on, and your commercial team renews against.
What changes for the C-suite
One concrete shift per role, what they can do tomorrow that they couldn't do yesterday.
Knows where the SLA risk sits, by station and shift, in time to fix it.
Walks into the renegotiation with the same numbers the customer is reading.
Owns one definition the rest of the business agrees with.
"…contribute greatly to the acceptance of the data on all levels in the organisation."
Talk to us about SLA Management
We will set up a 30-minute conversation. Cohelion running on a scenario close to yours.